Privacy statement
Last updated: 1/12/2024
This Privacy Statement ("Privacy Statement") applies to any collection and processing of personal data by Mr; Frank Celis https://www.casaalegriamarbella.com/ (the "Site"), when you request services from Mr. Frank Celis, whether online at the Site or offline, including when you contact us.
This sets out how we process your Personal Data and what rights you have in relation to the Personal Data we process about you and how you can exercise these rights.
We take compliance with our privacy obligations seriously. Therefore, we have developed this Privacy Statement, which describes the standards Mr. Frank Celis uses to protect Personal Data.
Please take the time to read this Privacy Statement carefully. If you have any questions or comments, please contact: frankencelis@gmail.com.
We collect and process your personal data with the utmost care and attention, and in accordance with the General Data Protection Regulation (EU) 2016/679 of April 27, 2016 ("GDPR") and applicable additional national provisions (collectively, the "Data Protection Laws").
Who manages the processing of my personal data?
Mr. Frank Celis, with address at Belgium, Vrijheidstraat 32 bus 10, 2000 Antwerp the data controller of the personal data (i) collected when you use this Site, and (ii) collected when you book vacation homes with us.
What personal information does Mr. Frank Celis collect and why?
The types of Personal Data we may collect about you and the reasons why we process it include:
Contact Information: The information necessary to maintain contact with you, including your name, company name, e-mail address, billing addresses, telephone number, payment information, product details and other relevant information from your booking orders.
E-mail address: when you subscribe to our newsletter service or for commercial communication activities or to conduct opinion polls and market research.
Site Visitor Data: personal data collected based on your use of the Site. This includes information about the use of the Site's services, about the frequency of access to the Site, the sections of the Site you visit most often, the time you spend on each page of the Site, your IP address and .information contained in the "log files" of the Site's servers (IP address, date and time of the request, requested resource, status codes of the responses provided by the server, other information about the user's IT environment).
Interaction Data: personal data you provide when you interact with our customer service, for example, when you send a question about a booking, provide us with feedback, contact us by phone for support. This personal data may include: your name, email address, phone number history of the bookings you have made, information about the reasons you have contacted us, content of your communication related to your interaction with customer service.
Personal information we collect: Account information
Purposes for which we process it : To enter into and perform the agreement for the provision of services offered by Mr. Frank Celis on the Website
Legal grounds for processing: Contractual necessity
Retention period: Until the completion of the administrative and accounting formalities related to the transaction and for ten years from the date of conclusion of the rental agreement.
Personal information we collect: Email address
Purposes for which we process it: Providing you with information about our services.
Legal grounds for processing: Legitimate interest of Mr. Frank Celis to manage our customer relationship.
Retention period: Up to three years after the last relevant interaction by the user.
Personal information we collect: Email address
Purposes for which we process it: To enter into and perform the agreement for the rental of Casa Alegria by Mr. Frank Celis.
Legal grounds for processing: Contractual Necessity
Retention period: Until the completion of the administrative and accounting formalities related to the
rental and for ten years from the date of conclusion of the rental agreement.
Personal information we collect: Interaction data
Purposes for which we process it: To handle and respond to your requests or questions to our team.
Legal grounds for processing: Legitimate interest of Mr. Frank Celis to manage our customer relationship.
Retention period: For the time necessary to fulfil the request and without prejudice to the further period of data storage necessary to protect the rights of Mr. Frank Celis or third parties in accordance with national legal statutes of limitation.
Personal information we collect: Profiling data
Purposes for which we process it: Statistical analysis
Legal grounds for processing: Legitimate interest of Mr. Frank Celis to optimize its Site.
Retention period: Up to two years after the relevant interaction by the user.
Personal information we collect: Visitor data website
Purposes for which we process it: To provide you with the services or functionalities you request on the Site.
Legal grounds for processing: Legitimate interest of Mr. Frank Celis to operate its site.
Retention period: Up to one year after the relevant interaction by the user.
Personal information we collect: Visitor data website
Purposes for which we process it: To measure and improve the operation of the Site.
Legal grounds for processing: Legitimate interest of Mr. Frank Celis to operate its site.
Retention period: Up to one year after the relevant interaction by the user.
Personal information we collect: Account information
Purposes for which we process it: To fulfill our obligations under applicable laws, regulations and community legislation.
Legal grounds for processing: Need to comply with legal obligations.
Retention period: As long as required by law - depending on the case, in accordance with applicable statutory limitation periods.
Personal information we collect: Account information
Purposes for which we process it: Assess and defend a legal right.
Legal grounds for processing: Legitimate interest of Mr. Frank Celis to protect its legal rights and interests.
Retention period: As long as required by law - depending on the case, in accordance with applicable statutory limitation periods.
In addition, certain information on this Site is collected through cookies and other tracking technologies as described in our cookie policy. By setting your cookie preferences in your browser, you consent to our use of cookies and similar technologies. If you do not agree to our use of cookies in this way, you should set your cookie preferences accordingly. You can always withdraw your consent and change your cookie preferences at any time. Disabling the cookies we use may affect your user experience on this Site. Please refer to our cookie policy for more information.
We collect and process:
Where you have provided us with personal data about another person to the extent permitted by applicable law, you hereby confirm that you are entitled to provide us with such personal data and that you have informed that person about - and, where necessary, obtained his/her consent to - the processing of his/her personal data for the purposes set forth in this Privacy Policy. In this scenario, we will provide the privacy policy to the person you have designated during your first communication with him/her, and always according to the times and methods prescribed by law.
How long do we keep your personal information?
We retain Personal Data we collect from you when we have a legitimate business reason to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). Specific retention periods are listed in the table above.
If we no longer have a legitimate business reason to process your Personal Data, we will delete or anonymize it or, if this is not possible (for example, because your Personal Data is stored in backup archives), we will store your Personal Data securely and shield it from further processing until deletion is possible.
How do we secure your personal information?
We are committed to protecting the security and confidentiality of your personal data. We take - and require that any service provider and/or third party processor processing personal data on our behalf and on our behalf takes - appropriate technical and organizational measures to prevent the loss and destruction, even accidental, of data, unauthorized access to data and unlawful or unfair use of data.
Personal data we process is stored on servers provided and managed by our third-party storage and hosting provider, whose servers are located in the EU. All such personal data may be shared with recipients as described below.
With whom do we share your personal information?
Your personal data may also be accessible by external service providers that we appoint to process personal data on our behalf and on our instructions (as Processors). These Processors include:
· external service providers that we may call upon for the performance of professional, technical and organizational services that are functional for the management of the Site and the activities carried out thereon, such as, for example, the management of the functionalities provided by the Site and for services that are strictly functional for achieving the other processing purposes specified herein;
· third-party service providers that manage and support the Site.
These Processors are bound by appropriate contractual obligations to implement adequate security measures to protect the security and confidentiality of personal data.
Your personal data may also be shared with institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, including in associate form, business partners or other legitimate recipients as permitted by applicable laws and regulations, for example in the case of legal processes, requests from competent courts and authorities or other legal obligations, to protect and defend our rights and property and the Site.
Finally, we may also disclose your personal information to third parties in the event of mergers, acquisitions, transfers of our assets, products, websites or operations.
These aforementioned recipients may be located in countries other than the country in which the personal data was originally collected, noting that, in principle, your personal data will only be transferred within the European Economic Area or other countries recognized by the European Commission as providing an adequate level of personal data protection.
In the event that one of the above recipients is located in a country outside the EEA that is not covered by an adequacy decision of the European Commission and therefore does not provide an equivalent level of protection for your personal data as in the EEA, we will implement appropriate safeguards, including but not limited to relevant data transfer agreements based on the European Commission's Model Contractual Clauses for the transfer of data to third countries.
Links to other websites
The Website may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we encourage you to read those policies. This policy applies to the use of Personal Information you provide while visiting these websites.
We accept no responsibility or liability for the privacy practices of such third-party websites, and your use of such websites is at your own risk.
Your data protection rights
You have the following data protection rights:
(a) If you wish to review, correct, update or delete your Personal Data, you may do so at any time by contacting us at the following contact: frankencelis@gmail.com.
(b) In addition, in certain circumstances, as provided in applicable data protection laws, you may object to the processing of your Personal Data, ask us to restrict the processing of your Personal Data or request the portability of your Personal Data. Again, you may exercise these rights by contacting us at the following contact details: frankencelis@gmail.com.
(c) If we have collected and processed your Personal Data with your consent, you may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of the processing that we carried out before you withdrew your consent, nor the processing of your Personal Data on legitimate processing grounds other than consent.
(d) You have the right to unsubscribe from marketing communications we send you at any time. You may exercise this right by clicking the "unsubscribe" or "opt-out" link in the marketing emails we send you. If you wish to unsubscribe from other forms of marketing (such as marketing by mail or telemarketing), please contact us using the contact information above.
(e) If you have a complaint or concern about the way we process your Personal Data, we will try to address that concern(s). If you believe that we have not adequately addressed your complaint or concern, you have the right to complain to a data protection authority about our collection and use of your Personal Data. Please contact your local data protection authority for more information. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the U.S. and Canada) are available here).
We respond to all requests we receive from individuals seeking to exercise their data protection rights in accordance with applicable data protection laws.
Updates to this privacy policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Statement, we will take appropriate steps to notify you in accordance with the significance of the changes we make. We will seek your consent for material changes to our Statement if and where required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the "last updated" date at the top of this Privacy Policy.